EMMAHWAIRIMUM BURU

Provide prompt and efficient responses to customer questions via phone, email, social media, and chat • Address and resolve customer complaints or concerns in a professional and timely manner • Maintain a high level of company product knowledge to effectively answer customer queries • Identify opportunities to upsell or cross-sell products and services to customers. • Collaborate with other team members and departments to ensure customer satisfaction • Keep accurate records of customer interactions and transactions in the CRM system • Follow company policies and procedures when handling customer requests and issues • Continuously strive to improve customer service skills and knowledge through training programs • Use of exceptional communication and relationship- building abilities to develop positive, friendly, welcoming customer environment. • Support daily operations with diverse clerical tasks. • Manage records and documentation with firm adherence to filing conventions.

Create awareness on new products in our firm by contacting new and existing customers. • Managing sales records and documents. • Answering questions about the product. • Maintaining customer relationships. • Negotiating products and prices. • Planning sales strategies. • Collaborating with marketing staff and other departments to ensure a cohesive sales process. • Complying with sales policies and regulations. • Take care of customers complains quickly and efficiently. • Write up reports on customer satisfaction. • Greet and assist customers.

• Maintain and secure all written and electronic medical records according to the clinic's guidelines. • Created and retained patient records. • Stored, arranged, and classified records. • Created and maintained patient appointments. • Typed correspondence and medical reports for the patients. • Budgeted, planned, and authorized expenditures for new equipment and supplies. • Ensured that information in the records is complete, accurate, and only available to authorized personnel. • Maintained accurate records on a digital database.

• Handled cash, paid bills, and managed petty cash • Balanced collections made every day and banked collections on a weekly basis • Filed and maintained invoices, customer records, and other paper work to facilitate ease of retrieval. • Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty. • Maintained a clean and orderly reception area to impress and welcome visitors. • Welcomed guests and clients in a friendly, positive manner. • Directed clerical tasks, including copying, faxing, and file management. • Collaborated effectively with customers and staff to maintain smooth-running company operations. • Delivered polite, professional customer service to enhance business reputation through positive first impressions. Sales representative, 06/2014-03/2016 TOUCH OF CONFIDENCE COMPANY LIMITED -Nairobi, Kenya • Processed and distributed incoming correspondence to relevant staff, facilitating team communication. • Captured and processed client information, entering data into online systems for wider company use. • Met incoming customers with a professional approach and provided friendly, knowledgeable assistance.

• Cataloguing • Used library and scholarly databases to locate necessary information. • Greeted all library patrons with smiles and offered assistance with any needs or issues. • Kept a watchful eye on the front desk at all times to encourage a protected library environment. • Communicated with library patrons to explain policies and offer guidance with technological resources. • Oversaw check-in and check-out process of library books and materials. • Provided assistance to patrons in regards to the library computer system and gave instructions for logging onto the Internet. • Used exceptional communication and relationship-building abilities to develop positive, friendly, welcoming library environment. • Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors. • Assisted with circulation duties to organize and maintain availability of materials. • Offering reference and information services • Classifying • Data entry and Accessioning • Assisted patrons with network logins and user access to password- protected library resources. • Returned books to circulation by placing on proper shelves. • Retained comprehensive knowledge of library services, materials and equipment to offer best-possible customer care. • Answered patrons' questions and assisted in finding requested materials. • Supported daily operations with diverse clerical tasks, assisting library personnel to streamline workflows.