DENSIL SHINY LASRADO

 Welcome and greet patients and help patients with their queries.  Patient’s registration form and insurance form fill up.  Assist patients to complete all necessary forms and documentation. Maintain cordial patient relations. Verify insurance or benefit coverage and collect co pays or payments towards of service.  Collect money from patients and make the backdate billing for pending approvals.  Call and follow up with patients regarding no payments.  Monitoring necessary records and make reports as per the management requirements.  Provide exceptional service to patients, families, and visitors through various channels, including phone, email, and face-to-face interactions.  Address and resolve patient and visitor concerns and complaints promptly and professionally, ensuring adherence to hospital policies and procedures.  Maintain a compassionate and empathetic approach when dealing with sensitive situations.  Lead, support, and mentor the customer care team, providing guidance on best practices and hospital procedures.  Document and track all escalated cases, ensuring proper follow-up and communication with all parties involved.  Facilitate communication between patients, families, and healthcare providers to enhance understanding and cooperation.  Work closely with other hospital departments, including medical, nursing, administrative, and support services, to ensure a seamless patient experience.

 Assist in maintaining accurate and up-to-date financial records, including invoices, receipts, and payments.  Ensure that all financial transactions are properly documented and filed.  Enter financial data into accounting software and spreadsheets accurately and efficiently.  Assist with the preparation of financial statements by ensuring all entries are complete and correct.  Support the processing of accounts payable and receivable transactions.  Assist in reconciling supplier statements and ensuring timely payment of invoices.  Help with issuing invoices and following up on outstanding payments.  Assist in the reconciliation of bank statements with company records.