Customer Relations Manager

DEEPTHY MATHEW

United Arab Emirates
$3000 / month
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About Candidate

CERTIFICATION
Solidworks from Indo-German Tool Room- Indore, India
Project management from Great Learning Academy
Basics of Ansys under DIC project
Basics of Lean Six Sigma from Udemy

Education

B
Bachelor of engineering- Mechanical Engineering 2014
St. Aloysius Institute of Technology

Experiences

C
Customer Relations Manager 2024-01-01 - 2025-07-01
FLSMIDTH CEMENT Egypt

− Manage aftermarket spare and wear parts proposals and orders for cement manufacturing equipment, ensuring timely and accurate delivery to customers across Egypt. − Collaborate with internal teams (sales, logistics, and engineering) to create tailored solutions and proposals that meet customer needs while optimizing cost-efficiency. − Oversee the end-to-end order processing cycle from initial customer inquiry to final delivery, ensuring smooth operations and high customer satisfaction. − Resolve any customer issues or complaints in a professional and timely manner, ensuring high retention rates and repeat business. − Train and mentor junior customer relations team members, providing guidance and fostering professional growth. Key Achievements: − Achieved orders worth 26MDkk in 2024, while the forecast was only 19MDkk. − Increased the proposal to order conversion rate by 6.7%, by implementing a data driven approach across the cluster.

L
Lead Engineer 2022-05-01 - 2023-12-01
FLSMIDTH

− Led engineering projects for cement mill & separator, ensuring on-time delivery and adherence to budget. − Conducted technical evaluations of critical components, incl. gearboxes, couplings, and lubrication units, ensuring compliance with performance standards and customer specifications in collaboration with cross-functional teams. − Collaborated with customers and manufacturers to resolve issues and support sales and installations. − Initiated low-cost sourcing strategies, reducing lead times and driving cost savings. − Reviewed and approved engineering drawings for dimensional and functional accuracy. − Implemented process improvements, reducing project cycle time by 8%. − Ensured compliance with industry standards, regulations, and quality assurance protocols. Key Projects completed for: ▪ Cemex Assuit Cement Company - Egypt ▪ Ramco cements Limited - Kalvatala, India ▪ Cemento Cruz Azul - Mexico ▪ Ramco Cements Limited - Haridaspur, India ▪ JK Cements Limited - Ujjain, India

M
Mechanical Design Engineer 2019-01-01 - 2022-05-01
BORN GENIUS PRIVATE LIMITED

− Collaborated with clients and stakeholders to define requirements and maintain design documents. − Conducted research to design new concepts and improve equipment, components, and systems. − Worked with multidisciplinary teams to enhance product performance and implement design improvements. − Designed parts and assemblies for 3D printing and injection molding, creating detailed drawings and documentation. − Reviewed designs for compliance with engineering principles, standards, and customer requirements. − Designed and prototyped electro-mechanical products, mechanisms, and smart devices.

Skills

Oracle ERP cloud
80%
Solidworks
80%
Customer Relation
80%

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