BRIAN KAMAU

Prepared espresso-based drinks, lattes, and cappuccinos with Preparedespresso-based drinks, lattes, and cappuccinos with consistency.Managed inventory and ensured a clean and organized coffee station.Provided excellent customer service and beverage recommendations.Maintained cash handling and order accuracy.Educated customers on different coffee blends and brewing methods.Assisted in training new baristas on coffee preparation and servicestandards.Collaborated with team members to ensure smooth operations duringpeak hours, maintaining efficiency and a positive work environment.

Greeted guests warmly, presented menus, and providedrecommendations based on customer preferences.Took food and beverage orders accurately, ensuring any special dietaryrequests were noted and communicated to the kitchen.Delivered food and drinks in a timely manner while ensuring presentationand quality met restaurant standards.Regularly checked on guests to ensure satisfaction and promptlyaddressed any concerns or special requests.Assisted in setting up and clearing tables, maintaining a clean andorganized dining area.Processed payments efficiently, handling cash and card transactions whileproviding accurate change.Promoted daily specials and upsold menu items to maximize sales andenhance guest experience.Assisted fellow team members during busy periods, ensuring smoothservice and excellent customer satisfaction

Greeted and welcomed guests upon arrival, assisting them with luggage and ensuring a smooth check-in experience.Escorted guests to their rooms, provided information on hotel amenities, andhandled special requests.Arranged transportation services, including taxis, private cars, and airporttransfers.Provided personalized recommendations for dining, entertainment, and localattractions.Managed guest reservations for restaurants, tours, and events, ensuringavailability and convenience.Assisted with special guest requests such as ticket bookings, spa treatments,and private events.Facilitated travel arrangements, including flight bookings, car rentals, anditinerary planning.Proactively resolved guest issues and concerns, ensuring satisfaction and ahigh standard of service.