BATOUL ALI

 Answered multiple phone lines in a timely fashion.  Monitored office equipment maintenance contracts to ensure proper functioning of all machines.  Developed and maintained relationships with vendors and suppliers.  Performed data entry tasks accurately with attention to detail.  Organized meetings and conference calls as needed for various departments.  Updated contact information on internal databases regularly.  Coordinated travel arrangements including flights, lodging, car rentals.  Ensured office supplies were stocked and ordered when necessary.  Scheduled appointments and managed calendar of events.  Handled confidential information in accordance with company policies.  Managed customer inquiries via email or telephone efficiently.  Provided administrative support to staff members.  Maintained an organized filing system for client records.  Processed incoming mail, packages, and deliveries promptly.  Adhered to safety protocols at all times while performing job duties.  Greeted and welcomed clients in a professional manner.  Resolved conflicts between personnel professionally and effectively.  Assisted with the preparation of presentations and documents using MS Office Suite applications.  Prepared agendas for meetings based on input from senior staff members

Developed customer segmentation models to optimize lead generation campaigns.  Provided technical support for users with issues related to Salesforce usage.  Created detailed reports on customer interactions, trends, and feedback for senior management review.  Utilized Salesforce to track sales opportunities, manage client accounts, and generate leads.  Implemented processes for tracking customer feedback across all channels including surveys, emails, and phone calls.  rained team members on CRM best practices such as data entry accuracy, contact management, and reporting standards.  Designed strategies for improving customer engagement through social media platforms such as Facebook and Twitter.  Managed the development of customer-specific marketing campaigns utilizing email automation tools.  Developed sales team through motivation, counseling and product knowledge education.  Prepared budgets and approved budget expenditures.  Considered statistics and expenditures to assess marketing potential of new and existing store locations.  Oversaw regional and local sales managers and staffs.  Provided guidance and mentorship for junior-level staff members.  Analyzed trends and results to determine annual unit and gross-profit plans.  Determined price schedules and discount rates.  Involved sales of manufactured products, services, commodities, real estate, and other subjects of sale.  Conferred with department heads to plan advertising services and secure information on equipment and customer specifications.

 Managed staff scheduling requirements based on operational needs.  Coordinated special events such as group tours or promotional activities.  Analyzed data to identify opportunities for process improvement and cost savings.  Performed regular audits of online ticketing system to ensure accuracy of information.  Adapted quickly when faced with changing demands or unexpected challenges.  Reviewed existing procedures regularly and recommended changes as needed.  Monitored team performance to ensure adherence to quality control standards.  Provided technical support to staff regarding the use of ticketing software programs.  Collaborated with other departments to coordinate services for customers' needs.  Recognized potential problems before they occurred by proactively monitoring trends.  Created reports to track sales trends and develop action plans accordingly.  Developed strategies to improve customer satisfaction and streamline operations.  Administered loyalty program rewards including discounts, upgrades.  Ensured compliance with company policies, procedures, and standards.  Processed refunds for cancelled tickets according to company policy guidelines.  Resolved customer complaints in a timely manner while maintaining positive relationships.