BASHEER ZUBAIR

Ensuring quality compliance to enhance customer experience.Managing and Directing QC personals to maintain strong check andbalance.Reporting and interacting with SRTA models to ensure quality andcomfort to customers.

Acted as Operations Executive and Middle Manager for a fleet of 1213taxis.Checking Car Registration Card Renewal (Mulkiya) for renewalpurposes and handover of passed mulkiyas to PRO for renewal. Checking of de-fleeted vehicles and de-fleeting before the periodsexpire. Dealing with telephonic and systematic alerts made to drivers tocollect their respective mulkiyas Checking SRTA websites for vehiclescompleting 3-year category and passing the vehicles with SRTA forextending to 4th years and renewing insurance and mulkiya. Receiving new vehicles and keys from dealers. Taking engine andchassis number of new vehicles for preparing new mulkiyas. Handover of new vehicle keys to driver, operation department andstores. Handover of de-fleet vehicle keys to stores. Handover of mulkiyas and number plates of the de-fleet vehicles tothe P.R.O for cancellation purposes. Arrangements of sticker work for new vehicles. Follow up on idledrivers. Updating daily driver’s attendance details in Focal software andforwarding them to H.R. Checking vehicles while handing and takingover to maintain the quality. anaging, planning, coordinating and developing all operationalactivities.Designing, developing, implementing and enhancing operationalperformance.Planning, developing and deploying manpower in operations in linewith the company objectives to achieve the target business result.Training and providing guidance to the operational staff to improveproductivity level and to reduce operational wastage. Developingpolicies and procedures and ensuring their proper implementation.Dealing with insurance companies with regard to employees andvehicles requirements & accident claims & settlementsDealing with W/Shops with regard to vehicles. Accidents and othermaintenance & Analyzing fuel consumption. Dealing with customercomplaints, suggestions and queries. Dealing with emergencies andsolving problems.Analyzing Drivers income and their performances on daily andmonthly basis.Drivers Recruitment and assessment & Driver counseling.Conducting classes for the drivers in order to explain to them majorcauses of accident, vehicle maintenance and road safety.Staying updated with the latest improvements and News related tothe fleet.Dealing with EMARAT Petroleum with regards to petrol cards, lostcards, petrol bills & other requirements.Preparing accident records on a monthly and yearly basis.

Dealing with documentation of exterior and interior firm activities. Create and manage the marketing budget, ensuring efficient allocation of resources and optimizing ROI. Oversee market research to identify emerging trends, customer needs, and competitor strategies. Monitor brand consistency across marketing channels and materials.