Ayesha Javed

Managed daily salon operations, ensuring exceptional customer service and client satisfaction. • Streamlined and automated financial reporting processes, enhancing financial efficiency. • Implemented cost-control strategies, improving budget management and reducing expenses. • Boosted sales by 120% through client relationship building, networking, and referrals. • Led a team with motivational leadership, increasing customer loyalty and achieving 100% client retention. • Oversaw cash flow, accounts receivable, and payable to ensure healthy financial management. • Analyzed inventory needs, monitored supplier quality, and maintained accurate stock records. • Developed monthly variance reports, tracking performance against budgets and facilitating corrective action. • Conducted expense reviews to optimize costs while maintaining service quality. • Assisted in annual audits, ensuring regulatory compliance and operational transparency.

Acted as primary point of contact for all spa services and product inquiries. • Delivered a welcoming customer experience, both in person and via telephone. • Handled appointment scheduling, cancellations, and rescheduling to maximize efficiency. • Supervised 30 employees daily, ensuring smooth operations and teamwork. • Managed inventory restocking and supplier purchasing to maintain adequate supply levels. • Enforced safety procedures to protect both clients and staff. • Developed detailed knowledge of spa treatments to address client questions accurately.

• Prepared monthly financial reports, including payment reconciliations and statements. • Maintained the general ledger, ensuring compliance with audit standards. • Reconciled business accounts, resolved discrepancies, and handled vendor payments. • Communicated effectively with clients to address and resolve outstanding invoice disputes.