Customer Service Specialist

ANN WANJIRU MBUGUA

United Arab Emirates
$3000 / month
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About Candidate

Proficient and detail-oriented professional with extensive experience in customer service and hospitality roles. Proven ability to effectively communicate and collaborate within diverse teams to exceed customer expectations. Skilled in resolving complaints and issues promptly to ensure satisfaction and encourage repeat business. Recognized for implementing efficient operational processes that enhance service delivery and guest experience. Strong leadership qualities demonstrated through successful team coordination and conflict resolution. Adaptable and reliable with a commitment to maintaining high standards of quality and efficiency. With exceptional organizational and communication skills. Seeking to leverage a background in customer relationship management and hospitality operations to contribute to a dynamic team

Education

O
Orientation to Hospitality
Prime Stuff Limited, Kenya
F
Food And Beverage Production Services And Sales 2015
Kirinyanga University, Kenya

Experiences

C
Customer Service Representative 2022-08-04 - 2025-07-04
Emirates National Oil Company

Provide thorough assistance, solutions, and detailed product/service information to customers, ensuring their needs are met. Promptly address complaints and issues to maintain satisfaction and encourage customer retention. Interact through diverse channels to effectively understand and convey information, meeting customer expectations. Cultivate a deep understanding of the company's offerings to offer precise assistance tailored to each inquiry. Accurately record interactions for future reference and analysis, enhancing service quality. Handle conflicts professionally, fostering positive resolutions and maintaining customer satisfaction.

W
Waitress/Cashier 2021-09-04 - 2022-07-04
Lapita Dubai Parks & Resorts

Efficiently welcomed and seated guests, ensuring their needs were promptly addressed. Managed reservations and special requests with meticulous attention to detail, exceeding expectations. Provided comprehensive menu information and promptly addressed inquiries for an enhanced dining experience. Skillfully managed transactions as a cashier, ensuring accuracy and promptness in service delivery. Addressed guest concerns with empathy and problem-solving skills, fostering positive relationships and satisfaction. Maintained a seamless flow of service to enhance overall customer experience.

S
Service Crew Member 2019-06-04 - 2020-05-04
Burger King Kenya (J.K.I.A)

Delivered outstanding customer service by warmly greeting patrons, taking orders accurately, and promptly addressing any concerns. Took pride in food preparation and presentation, ensuring meals met both taste and visual expectations. Upheld cleanliness standards by diligently sanitizing workstations and dining areas for a hygienic environment. Collaborated within the service crew for smooth operations, involving effective communication and task coordination to maintain efficiency and positivity.

Skills

Customer Relationship Management
80%
Hospitality Operations
80%
Quality Assurance
80%

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