ANAGHA P.B

• Developed & nurtured long-term client relationships, offering tailored life insurance solutions based on individual needs. • Managed a portfolio of clients and ensured high customer satisfaction through proactive engagement and service. • Collaborated with sales and underwriting teams to process policy applications and expedite claim settlements. • Achieved monthly and quarterly sales targets consistently, contributing to overall team performance. • Educated clients on various insurance products, helping them make informed decisions and boosting product uptake. • Conducted regular follow-ups with potential leads and ensured seamless onboarding of new policyholders.

• Managed end-to-end recruitment processes including candidate sourcing, screening, interviewing, and onboarding. • Developed and executed HR policies in line with organizational strategy and UAE labor laws. • Administered payroll and compensation using HRIS, ensuring error-free salary processing and statutory compliance. • Facilitated training and development initiatives, boosting employee productivity and morale. Maintained up-to-date employee records, leave databases, and performance reports. • Oversaw employee engagement activities to reduce attrition and enhance workplace satisfaction. Handled employee grievances, ensuring prompt resolution while maintaining workplace harmony. • Collaborated with cross-functional teams for manpower planning and strategic resource allocation. Ensured compliance with all employment laws and company regulations.

• Supported internal HR operations including document verification, employee file management, and vendor coordination. • Assisted with recruitment activities—job posting, shortlisting, reference checks, and offer rollouts. Scheduled interviews, team meetings, and HR events; maintained agendas and calendars. • Supported performance review cycles and coordinated with department heads for evaluation processes. Handled front- line customer interaction to ensure client satisfaction and loyalty. • Built and maintained strong client relationships, directly contributing to improved customer retention. Resolved service issues swiftly, ensuring high service quality and efficiency.