Alfi Sakeer
About Candidate
Dedicated and efficient customer service professional with experience in managing reception duties and providing excellent customer service. Skilled in handling calls, scheduling appointments, greeting visitors, and maintaining organized front desk operations. Proficient in using office software, proven track record of effectively managing clinician calendars, skilled in building
and maintaining lasting relationships, ensuring client satisfaction and loyalty. Committed to delivering high-quality service and fostering a positive experience for all stakeholders.
Education
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Experiences
• Independently managed an office of nine clinicians, overseeing a high volume of client appointments to ensure seamless daily operations and exceptional service delivery •Handled clinician's calendar, responding to client enquiries-via call, email and in person in a timely manner. • By maintaining company's professional image, greeting guests courteously • Booking clients, educating clients regarding clinic policy • Resolved customer concerns promptly to maintain satisfaction. • Built lasting relationships with clients through customer service interactions
•Understanding the preferences of customers and recommending products based on their interests •Handled in-person, email and mailed correspondence •Applied conflict management to stressed and concerned customers. •Obtained feedback from customers to improve service experience •Advised customers on availability, pricing and location of products.
•Trained non-native English speakers using innovative and interactive methods. •Developed customized training materials to enhance language learning. •Completed training-related administrative tasks, documentation and projects
Skills
Strong interpersonal communication skills
Leadership
Maintaining customer relationships
Calendar management
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