AKHIL SAYED

❖ Monitoring and ensuring the smooth functioning of all departments, effectively managing day-to-day business operations. ❖ Managing warehouse operations with 60 staffs and handling CBM 72000. ❖ Constantly supervising staff and contracted labour, providing oversight for receiving, warehousing, distribution, & maintenance operations ❖ Developed and implemented customized Standard Operating Procedures (SOPs) for new clients ❖ Conducted monthly reviews of productivity Key Performance Indicators (KPIs) to meet benchmark standards ❖ Ensured that the cycle count was conducted in accordance with the agreed-upon Key Performance Indicator (KPI) with the inventory team ❖ Fostered a health and safety culture and adhered to all safety standards for a secure working environment. ❖ Proactively identifying and addressing training and development needs of staff to align with strategic business objectives ❖ Collaborating with the management team to drive process improvement initiatives and implement cost-reduction strategies

❖ Monitoring and ensuring the smooth functioning of all departments, effectively managing day-to-day business operations. ❖ Managing warehouse operations with 30 staffs and Warehouse area of 38000 Sq. MT ❖ Manage receiving, warehousing, distribution, inventory, Procurement, and maintenance operations. ❖ Identify & Implement warehouse process improvement adhering to standard operating procedures to enhance efficiency and reduce operations costs. ❖ Maintaining standards of Health & Safety security on the work in the work environment in accordance with the HSE Policies of the company. ❖ Recruit, support, and provide training to warehouse operation staff. ❖ Monitor key performance indicator (KPI) for operational efficiency. ❖ Liaise with the customers, Vendors, Transporters & Internal departments to optimize operations. ❖ Develop and maintain ISO level operation guidelines and metrics. ❖ Develop and monitor productivity standards. ❖ Develop and maintain efficient, cost-effective operations layout! ❖ Coordinate daily cycle counts. ❖ P&L responsibility for the operation. ❖ Oversee daily customs and shipping operations.

❖ Monitoring and ensuring the smooth functioning of all departments, effectively managing day-to-day business operations ❖ Constantly supervising staff and contracted labour, providing oversight for receiving, warehousing, distribution, & maintenance operations ❖ Effectively leveraging Warehouse Management Systems to ensure the maintenance of accurate and up-to-date records ❖ Streamlining warehouse shift activities to consistently achieve targets and exceed Key Performance Indicators (KPIs) ❖ Enforcing strict adherence to QHSE and food safety policies, ensuring compliance and fostering a safe working environment ❖ Inspiring and empowering the Warehouse Team, Supervisors, And Contractors to consistently deliver exceptional service and surpass business objectives ❖ Fostering a culture of effective communication within the Operational Teams, encouraging employee engagement & upholding company values ❖ Guaranteed exceptional levels of service and quality to customers, while cultivating a high-performing team to execute operational plans in alignment with performance targets ❖ Proactively identifying and addressing training and development needs of staff to align with strategic business objectives ❖ Collaborating with the management team to drive process improvement initiatives and implement cost-reduction strategies Role as Warehouse Supervisor ❖ Monitored daily warehouse operations, ensured optimal housekeeping and efficient inventory management ❖ Strategically scheduled daily inbound and outbound customer activities and consistently met targets ❖ Administered comprehensive reviews of processes to identify improvement and cost-reduction opportunities ❖ Diligently monitored the daily activities of Customer Service Representatives to meet customer requirements ❖ Fostered a health and safety culture and adhered to all safety standards for a secure working environment ❖ Developed and implemented customized Standard Operating Procedures (SOPs) for new clients ❖ Generated comprehensive incident & near-miss reports, facilitated discussions in toolbox talks to drive Control & Preventive Action (CAPA) ❖ Conducted monthly reviews of productivity Key Performance Indicators (KPIs) to meet benchmark standards ❖ Prioritized the prompt resolution of customer queries and complaints and assured exceptional service delivery by the Customer Service Representative (CSR) ❖ Directed annual performance appraisals for warehouse staff and managed fair and accurate grading based on their contributions. ❖ Executed daily Material Handling Equipment (MHE) monitoring and assessed general maintenance activities ❖ Delivered monthly presentations of Key Performance Indicator (KPI) reports to senior management ❖ Ensured that the cycle count was conducted in accordance with the agreed-upon Key Performance Indicator (KPI) with the inventory team Role as Customer Service Representative ❖ Prepared inbound and outbound orders as per customer requests May'07 - Mar'12: Customer Service Representative Apr'12 -Dec'21: Warehouse Supervisor Since Jan'22-Aug'23: Operations Executive ❖ Monitored inbound and outbound shipments, and maintained daily key performance indicator reports ❖ Provided daily stock updates to clients and scheduled and monitored export and import activities ❖ Conducted cycle counts and shared reports with customers and addressed customer complaints and queries promptly