AKHIL BABU M K

Supported cross-functional business operations including sales, marketing, and client services to streamline internal workflows. • Managed and nurtured client relationships, ensuring consistent communication and timely resolution of inquiries to enhance customer satisfaction. • Facilitated effective communication between internal departments and external stakeholders to ensure project alignment and timely deliverables. • Provided sales support by preparing proposals, maintaining CRM databases, and tracking sales performance metrics. • Conducted market research and competitor analysis to support strategic planning and identify new business opportunities.

• Ensured the smooth and efficient execution of daily academic operations and administrative processes. • Collected, analyzed, and reported academic and institutional data to support informed decision-making and strategic planning. • Coordinated with faculty, staff, and students to facilitate seamless academic workflows and communication. • Monitored academic programs to ensure compliance with internal quality standards and external accreditation requirements. • Oversaw special academic projects, including curriculum development, faculty development initiatives, and academic scheduling.

• Executed and coordinated e-commerce operations, ensuring smooth processing of online orders from placement to final delivery. • Monitored and managed the status of customer orders, proactively resolving delays and ensuring accurate and timely fulfillment. • Collaborated with sales, operations, and shipping teams to track order progress and address issues impacting customer satisfaction. • Conducted regular performance tracking and reporting to improve order processing efficiency and team productivity.

Collaborated with upper management to support the development and execution of strategic operational goals aligned with business objectives. • Coordinated with sales and commercial teams to ensure smooth product movement, order fulfillment, and timely dispatch operations. • Maintained accurate daily sales, stock, and dispatch reports, supporting data- driven decisions and operational transparency. • Analyzed operational data to identify performance trends and suggest improvements to enhance efficiency and reduce bottlenecks.