Sales Coordinator and Customer Service Representative

AJMAL SHARIFF

United Arab Emirates
$3000 / month
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About Candidate

Detail-oriented Sales Coordinator and Customer Service Representative with hands-on experience
in sales administration, customer support, and basic warehouse, planning, procurement & logistics coordination.
Specializes in order processing, customer communication, and tracking shipments to ensure smooth delivery. Skilled in
utilizing CRM systems for managing customer information and coordinating with internal teams to meet customer needs.
Adept at handling routine logistics tasks such as scheduling deliveries and resolving shipping issues. Dedicated to providing
excellent customer service and supporting sales team success.

Education

B
Bachelor in Business Management
SEA College of Commerce & Science, Bangalore University

Experiences

C
Customer Service Coordinator 2022-10-30 - 2025-06-30
Seal for Life Industries Canusa CPS

Sales Support Responsibilities: ❖ Providing necessary support to customers (External customer) and sales team (Internal customer) within the region. ❖ Facilitating the onboarding of new customers by completing the customer application form and coordinating the submission of all required support documents, such as financial statements, trade licenses, bank details, and statements of account, to the finance department for account setup in the ERP system. ❖ Maintaining accurate customer-related master data in the ERP system to facilitate smooth workflow and operations. ❖ Generating proforma invoices for all accounts payable orders and ensuring timely distribution to customers. Following up with customers to secure advance payments for purchase orders received with advance payment terms. ❖ Engages and meets with customers to cultivate relationships and address concerns such as quality issues, short shipments, replacements, and new developments, fostering positive inter-organizational relations. Order Entry Management Responsibilities: ❖ Preparing an accurate & detailed planning sheet for all orders for the region prior to order entry in the ERP system, to ensure clarity & traceability at each stage of order execution. ❖ Entry of orders (External, Internal, FOC, Sample Request Orders) into the company's ERP system. Monitor production progress closely to ensure timely delivery, while adhering to Letter of Credit (LOC) and Performance Bank Guarantee (PBG) terms. ❖ Collaborating closely with internal departments such as finance, R&D, Planning, Procurement, Production, and Quality control to ensure timely execution of orders. ❖ Creating Internal purchase orders for the factories and suppliers, maintaining effective coordination with the inventory controller and procurement lead to meet customer delivery requirements efficiently. ❖ Process final invoices through the ERP system upon order delivery and issue statements of account (SOA) to customers, aligning with the established payment terms (e.g., 30, 60, or 90 days), to facilitate timely payment follow-up. Warehouse and Logistics: ❖ Prepare all necessary shipping documents for dispatches, including packing lists, commercial invoices, delivery notes, and truck consignment notes for both export and local shipments. ❖ Compile Chamber of Commerce documents for Middle East customers and review and provide required customs supporting documents, coordinate with freight forwarders to acquire essential documents, including Saber certificates, NAQL, BAYAN, FASAH, and BOE for GCC countries, prior to shipment. ❖ Collaborate closely with various freight forwarders to secure competitive market quotations based on Incoterms (EXW, CIF, CFR, FOB, DAP, DDP, etc.), in alignment with customer purchase orders. ❖ Manage shipments via air, ocean, and sea in accordance with Customer purchase order requirements. Review draft shipping documents from freight forwarders, such as air waybills (MAWB), bills of lading, and provide dangerous goods declarations (DGPC) and material safety data sheets (MSDS) for hazardous goods as required for vessel booking. Reporting and Documentation Responsibilities: ❖ Establish and maintain a functional and efficient filing system, document library, and inventory listing. ❖ Preparing quarterly sales commission reports for management review, calculated based on agreed-upon percentages outlined in the addendum. ❖ Support regional sales manager and customer service manager in preparing monthly rolling forecasts. ❖ Generate weekly reports summarizing invoicing and order entry activities.

S
Supply Chain Operation (Customer Service com Ecommerce & Logistics) 2018-06-30 - 2022-10-30
European Perfumes company LLC

Generate Proforma Invoices: ❖ Utilize JD Edwards application to generate Proforma invoices, ensuring the accuracy of purchase orders and verifying payment terms, shipping terms, minimum order quantities (MOQ), and agreed unit prices. Order Processing and Export Execution: ❖ Process and create sales orders, and manage exports for distributors in the Middle East and Africa. Verify agreed prices, payment terms, shipping terms, and logistics lead times to ensure smooth order fulfillment. Prepare Export Shipment Documents: ❖ Prepare all required export shipment documentation, including Dangerous Goods Packing Certificates, tax invoices, packing lists, bills of lading, Certificates of Origin (COO) from the Chamber of Commerce, Ministry of Economy, Certificates of Compliance (COC), letters of credit, test certificates, material safety data sheets (MSDS), quality-related documents, and embassy-related documentation. Supply Chain and Logistics: ❖ Planned and executed logistics operations, managing primary and secondary documents from order entry to finished goods delivery to customers. ❖ Managed relationships with third-party logistics providers to ensure service level agreements were met. Reports and Documentation: - ❖ Developed and analyzed various reports related to sales, inventory, logistics, and customer service to support decision-making and track performance metrics. ❖ Ensured the accuracy and completeness of documentation, including invoices, shipping documents, and contracts, to support compliance and operational efficiency. ❖ Managed and organized critical documentation, including purchase orders, delivery notes, and compliance certificates, ensuring easy retrieval and adherence to regulatory requirements. ❖ Ensured all documentation met industry standards and regulatory requirements, including ISO protocols and other quality control measures.

I
Internal Sales Coordinator 2014-10-30 - 2018-06-30
International packaging company LLC,

❖ Coordinated and processed sales orders, ensuring accuracy in order entry, timely fulfillment, and adherence to customer requirements. ❖ Developed and maintained strong relationships with customers, addressing inquiries, resolving issues, and ensuring high levels of satisfaction. ❖ Generated and analyzed sales reports to monitor performance, track key metrics, and provide insights for strategy development and decision-making. ❖ Managed inventory levels to align with sales forecasts and demand, collaborating with supply chain teams to ensure product availability and prevent stockouts. ❖ Assisted in the planning and execution of product launches and promotional campaigns, coordinating with marketing and distribution teams to maximize impact. ❖ Coordinated with logistics and warehousing teams to ensure timely and accurate delivery of goods, managing shipping documentation and resolving any discrepancies. ❖ Utilized CRM systems to track sales activities, update customer information, and manage sales pipelines effectively. ❖ Managed client communications, including follow-ups on orders, resolving complaints, and providing updates on product availability and delivery schedules. ❖ Worked closely with cross-functional teams, including marketing, finance, and supply chain, to align sales strategies and ensure smooth execution of business processes.

C
CRM operation back-end support 2012-06-30 - 2014-10-30
IBM Global process Services Ltd. Bangalore, Karnataka

❖ Engage directly with Cisco customers to cultivate strong working relationships and resolve their inquiries effectively. ❖ Manage customer expectations to ensure a positive perception of Cisco and its services. ❖ Collaborate with internal cross-functional teams and customer contacts to expedite resolution of customer issues. ❖ Provide technical support for Cisco technologies, products, and solutions to partners, end customers, and/or clients. ❖ Oversee IT access for Cisco customers, ensuring security and compliance. ❖ Process orders, modifications, and cancellations using Oracle Application. ❖ Maintain customer profiles and address logistics and returns issues, including airway bills, certificates of analysis, bills of lading. ❖ Conduct regular follow-ups with customers to ensure their satisfaction and address any ongoing concerns or needs. ❖ Collaborate with sales teams to provide technical expertise and support in customer engagements and presentations. ❖ Participate in training programs to stay updated on the latest Cisco technologies and solutions. ❖ Maintain accurate records of customer interactions and transactions using CRM software. ❖ Act as a liaison between customers and internal Cisco teams to ensure seamless communication and resolution of issues. ❖ Continuously seek opportunities for process improvements and efficiency enhancements within the customer support function

Skills

Oracle
80%
Salesforce
80%
MS Office
80%

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