AISWARYA JAYAKUMAR
About Candidate
Experienced Customer Service Executive with 5 years in the aviation industry, providing high-touch service to domestic and international travelers for Air India via Air India SATS. Adept at delivering exceptional guest experiences in high-pressure environments, managing check-in, boarding, and special assistance with professionalism and empathy. Brings strong interpersonal skills, cultural sensitivity, and a hospitality-first mindset, making a seamless transition to guest-facing roles in hotels, resorts, and luxury service settings. Committed to exceeding guest expectations and ensuring satisfaction at every touch point.
Education
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Experiences
• Delivered end-to-end passenger service including check-in, boarding, and arrival assistance for domestic and international flights. • Assisted with baggage handling, special services (wheelchair, unaccompanied minors), and VIP guests, ensuring high levels of customer satisfaction. • Resolved passenger queries and complaints professionally and efficiently, maintaining service standards under pressure. • Coordinated with airline staff, security, and ground handling teams to ensure timely flight operations. • Maintained accurate documentation and reports as per airline and airport regulatory requirements. • Adhered to all safety, security, and operational protocols set by the airline and regulatory authorities.
Skills
Hospitality
Communication
Passenger Handling
Customer Service
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