ABDUL HAMEED KP

Ensure branch operations comply with regulatory guidelines and internal policies. Conduct regular audits to identify risks, ensure policy adherence, and address non-compliance issues. Implement and monitor compliance programs to meet legal and regulatory requirements. Supervise branch staff, ensuring they adhere to company policies and performance standards.

Managed daily branch operations, ensuring accurate transaction processing, including foreign currency exchanges, while adhering to company policies. Achieved and surpassed monthly sales targets by driving performance and optimizing branch operations. Built and maintained strong client relationships by delivering personalized financial services to meet individual needs. Ensured full compliance with AML and KYC regulations, along with adherence to local and international financial guidelines.

Collaborated with customers, management, and the sales team to identify customer needs and recommend suitable services. Ensured high customer satisfaction by implementing strategies to address their requirements and resolve issues effectively. Provided customers with detailed information on services and offerings to drive sales and improve engagement. Investigated and resolved complex and recurring customer concerns to foster loyalty and long-term relationships. Supported senior leadership during decision-making processes by preparing daily reports and suggesting corrective actions for continuous improvement.

Managed cash counter transactions efficiently and accurately, adhering to established processes and procedures. Ensured compliance with company policies to maintain an acceptable risk rating and mitigate potential issues. Reported any deviations or exceptions to the appropriate authority for timely resolution. Managed correspondence related to financial transactions and client accounts. Assisted clients with retirement planning by recommending mutual funds and other investment options to diversify and customize their portfolios.