MOHAMMED REHAN NAZEEM

● Answer phones, customer requests and complaints in an efficient manner. ● Transfer calls to the appropriate departments/supervisors in case of escalations. ● Report to supervisor with any problems or suggestions to better work atmosphere. ● In case of unresolved complaint coordinate with respective department for further investigation and follow up until resolved. ● Assist customers in a timely manner to avoid long waiting times. ● Calm upset or frustrated customers by providing excellent and friendly service. ● Maintain a positive, empathetic and professional attitude towards customers at all times. ● Ensure customer satisfaction and quality standard of customer service is maintained. ● After resolving the issue, ask customers for feedback on the service provided. ● Handling tele sales (upselling) of promotional products.

● Verifying the educational and employment documents of applicants applying for a job in a new organization. ● Communicating with the applicants applying for job via phone and email and asking them to upload the pending documents for verification in a polite and a professional manner. ● Communicating with the educational intuitions and employment organizations to obtain the verification of the prospect applicant via phone and email. ● Escalating the document to the Supervisor/Senior Management in case of any discrepancies in the given documents.