NENETH PECSON

• Maintained 100% booking quality through regular • checks and audits. • Minimal guest complain by ensuring all bookings are complete. Department generated additional AED 1.5 million revenue through upselling by converting all calls into sales. • Achieved hotel forecast and involve in Revenue related task of pricing strategy, analyzation, demand analysis and competitors rate check. • Successfully facilitated RevPro meeting and prepare all necessary information and presentation. • Maintain hotel rates and visibility in all online channels and check all extranets. • Built reservations team after de clustering the two hotels(Raffles Dubai and Sofitel Dubai The Obelisk), initiated hiring and selection of the right candidate.

• Pre-opening team and finalized all SOP(Standard Operating Procedure for Sofitel Dubai The Obelisk). • Conducted eight staff performance reviews to improve operations and staff development. • Achieved an average of 95% of department audit calls for both hotels. • Reservations Team won as the dream team for March 2022. Coached and trained the team, and three colleagues have been promoted to Supervisor.

• Reports directly to Cluster Reservations Manager. • Ensuring quality of each booking for both hotels. • Supervising job performance of 7 agents and ensuring the quality of a call, and call conversion to achieve department and hotel targets. • Supporting and assisting the Reservation Manager for both hotels. Assisting the Cluster Revenue Assistant Manager on changing rates online and preparing for the Revpro presentation.

• Reports directly to Reservations Manager • Trained colleagues to ensure the quality of bookings. • Supervised job performance of 5 agents and ensure the quality of a call, bookings, and calls conversion to achieve department and hotel targets. • Supported and assisted the Reservation Manager in achieving department goals and targets

Worked as Reservations Agent

Worked as Food and Beverage Hostess