IT Vendor Coordination Specialist

Job Description

The IT Vendor Coordination Specialist manages communication and operational coordination between the organization and external technology vendors. The role supports vendor onboarding, service delivery, contracts, renewals, issue resolution, and performance monitoring. The specialist works with internal IT teams to ensure vendors meet agreed service levels and business requirements. The position also maintains vendor documentation, tracks commercial commitments, and assists with technology procurement activities.

Key Responsibilities:

Coordinate day-to-day communication between internal IT teams and technology vendors.
Track vendor service requests, incidents, escalations, and resolution timelines.
Monitor vendor performance against agreed SLAs and contractual requirements.
Maintain vendor contracts, agreements, licenses, renewal dates, and service documentation.
Coordinate procurement activities for IT hardware, software, services, and subscriptions.
Obtain quotations and compare vendor proposals based on technical and commercial requirements.
Organize vendor meetings, service reviews, and performance discussions.
Escalate unresolved vendor issues to appropriate management and stakeholders.
Maintain accurate vendor databases, purchase records, invoices, and service documentation.
Support contract renewals, vendor evaluations, negotiations, and cost-optimization initiatives.