Personal Service Technician

Job Description

The Personal Service Technician is a central role within Bilia’s workshop operations and combines technical vehicle maintenance with direct customer responsibility. The technician handles the customer’s service journey from appointment and vehicle reception through diagnosis, repair, invoicing and vehicle handover. The position requires strong automotive technical skills, attention to safety and quality, and excellent customer communication. Bilia describes its Personal Service Technicians as responsible for the entire customer process surrounding workshop service.

Key Responsibilities:

Diagnose mechanical and technical vehicle problems.
Perform scheduled servicing and preventive maintenance.
Carry out repairs according to manufacturer procedures.
Use diagnostic equipment to identify vehicle faults.
Inspect vehicles and recommend necessary repairs.
Communicate technical findings and repair requirements to customers.
Maintain high standards of workshop safety and workmanship.
Complete service and repair documentation accurately.
Coordinate repair activities and manage assigned work schedules.
Prepare vehicles for customer collection after completed work.