IT Support Specialist

Job Description

The IT Support Specialist will provide technical assistance to employees and users experiencing hardware, software, network, and application-related issues. The role involves diagnosing problems, resolving incidents, and ensuring that users receive timely and effective technical support. The specialist will maintain IT equipment, user accounts, and support documentation while following established IT service procedures. Strong communication skills and a customer-focused approach are important for this position.

Key Responsibilities:

Provide first- and second-level technical support to users.
Diagnose and resolve hardware, software, network, and application issues.
Install, configure, and maintain computers, peripherals, and software.
Manage user accounts, passwords, permissions, and access requests.
Record and track incidents and service requests through IT service-management systems.
Escalate complex technical issues to appropriate specialist teams.
Support employee onboarding and IT equipment deployment.
Perform routine system maintenance and troubleshooting activities.
Maintain IT support documentation, knowledge bases, and troubleshooting guides.
Follow organizational security, backup, asset-management, and IT support procedures.