IT Support Specialist

Job Description

The IT Support Specialist provides technical assistance to employees and supports the reliable operation of workplace IT systems and services. The role handles hardware, software, network, account, and application-related incidents and service requests. The position works with internal IT teams to troubleshoot complex issues and maintain service availability. The specialist also contributes to IT asset management, documentation, user training, and service improvement.

Key Responsibilities:

Provide first- and second-level technical support to employees.
Diagnose and resolve hardware, software, network, and application issues.
Install, configure, maintain, and troubleshoot computers and peripheral devices.
Manage user accounts, access permissions, and password-related requests.
Record, update, and resolve incidents and service requests through the IT service desk.
Escalate complex technical problems to specialized IT teams when required.
Support software installations, upgrades, patches, and endpoint maintenance.
Maintain IT asset records and equipment documentation.
Assist users with IT applications, systems, and workplace technologies.
Prepare technical documentation and contribute to IT service improvement initiatives.