Hotel Manager

Job Description

The Hotel Manager is responsible for overseeing the overall operations, service quality, and commercial performance of the hotel. The role involves managing front office, housekeeping, food and beverage, guest services, and administrative functions. The manager ensures that guests receive a consistently high standard of service while maintaining operational efficiency. The position also focuses on team leadership, revenue performance, compliance, and customer satisfaction.

Key Responsibilities:

Manage day-to-day hotel operations across all departments.
Lead, supervise, and motivate hotel staff to achieve operational targets.
Monitor guest satisfaction and resolve complaints or service issues.
Develop and implement hotel operating procedures and service standards.
Manage budgets, expenses, revenue targets, and departmental performance.
Coordinate with housekeeping, front office, F&B, maintenance, and security teams.
Monitor occupancy, room rates, bookings, and revenue-management strategies.
Ensure compliance with health, safety, hospitality, and company policies.
Support recruitment, training, performance reviews, and staff development.
Build relationships with travel partners, suppliers, and corporate clients.