Floor Supervisor

Job Description

The Floor Supervisor will supervise day-to-day operations and monitor the performance of employees working on the assigned floor or process.
The role involves managing team productivity, service quality, attendance, workflow, and adherence to company procedures.
The supervisor will support employees in resolving operational and customer-related issues while maintaining smooth workflow.
The position requires strong leadership, communication, problem-solving, and performance-monitoring skills.

Key Responsibilities:

Supervise and manage daily activities of the assigned team or floor.
Monitor employee productivity, attendance, quality, and adherence to schedules.
Allocate work and ensure that operational targets are achieved.
Support team members in handling complex customer or process-related issues.
Conduct regular performance monitoring and provide feedback to employees.
Ensure compliance with company policies, procedures, and quality standards.
Coordinate with managers and other departments to resolve operational issues.
Monitor real-time workflow and take corrective action when required.
Prepare and submit daily operational and performance reports.
Coach and motivate team members to improve productivity and service quality.
Identify recurring process issues and recommend improvements.
Assist management with training, performance reviews, and team development.