Domestic Customer Executive

Job Description

The Domestic Customer Executive will handle customer interactions through calls, emails, and other communication channels.
The role involves understanding customer requirements, resolving queries, and providing accurate information about products and services.
The executive will maintain a professional customer experience while meeting service quality and productivity targets.
The position also requires proper documentation of customer interactions and coordination with internal teams for issue resolution.

Key Responsibilities:

Handle inbound and outbound customer calls professionally.
Understand customer queries and provide accurate and timely solutions.
Explain products, services, policies, and procedures to customers.
Record customer interactions and update relevant information in CRM systems.
Escalate complex complaints or unresolved issues to the appropriate team.
Follow established customer service processes and quality standards.
Coordinate with internal departments to resolve customer-related issues.
Maintain daily productivity and customer satisfaction targets.
Follow up with customers regarding pending requests and complaints.
Prepare basic reports related to calls, complaints, and customer interactions.