Process Associate (Non-Voice)

Job Description

The Process Associate (Non-Voice) will handle day-to-day back-office operations, data processing, and documentation tasks.
The role involves reviewing information, updating records, processing requests, and maintaining accurate databases.
The candidate will work with internal teams to ensure processes are completed accurately and within defined timelines.
Strong attention to detail, computer proficiency, and the ability to follow standard operating procedures are essential.

Key Responsibilities:

Process customer and business-related requests through non-voice channels.
Review and verify information for accuracy and completeness.
Enter and update data in internal systems and databases.
Maintain accurate records, documents, and transaction details.
Follow established processes, quality standards, and operating procedures.
Identify discrepancies and coordinate with relevant teams for resolution.
Complete assigned tasks within defined turnaround times.
Prepare daily and periodic operational reports.
Maintain confidentiality of business and customer information.
Support process improvement initiatives when required.