Customer Support Associate (Voice)

Job Description

Fiseye Business Solutions is seeking a Customer Support Associate (Voice) to provide exceptional customer service through inbound and outbound voice interactions. The role involves assisting customers with product or service-related inquiries, resolving complaints, and ensuring a positive customer experience. Candidates should possess excellent verbal communication skills, patience, and problem-solving abilities. This position is ideal for individuals who enjoy interacting with customers and delivering high-quality support in a fast-paced environment.

Key Responsibilities
Handle inbound and outbound customer calls professionally and courteously.
Resolve customer queries related to products, services, billing, and account information.
Accurately document customer interactions in the CRM system.
Escalate unresolved customer concerns to the appropriate department.
Meet daily productivity and customer satisfaction targets.
Maintain detailed knowledge of company products, services, and policies.
Follow quality standards and call handling procedures.
Build strong customer relationships through effective communication and active listening.