Business Analyst

Job Description

The Technical Support Engineer provides technical assistance to clients by diagnosing and resolving hardware, software, and network-related issues. The role ensures timely incident resolution while maintaining high customer satisfaction levels. The engineer works with internal teams to troubleshoot complex technical problems and support IT infrastructure. Strong communication skills and customer service orientation are essential for delivering effective technical support.

Key Responsibilities
Respond to customer technical support requests through multiple communication channels.
Diagnose and resolve hardware, software, and network issues.
Install, configure, and maintain operating systems and applications.
Escalate complex issues to higher-level technical teams when necessary.
Maintain accurate incident records in the ticketing system.
Provide remote and on-site technical support.
Monitor system performance and recommend preventive maintenance.
Create technical documentation and user guides.