Customer Relationship Officer (Domestic)

Job Description

The Customer Relationship Officer (Domestic) is responsible for managing customer interactions, addressing inquiries, and ensuring a high level of customer satisfaction. The role involves handling calls, resolving complaints, maintaining customer records, and building positive relationships with clients. The officer acts as the primary point of contact for customers while ensuring service quality standards are consistently met. This position requires excellent communication skills, problem-solving abilities, and a customer-focused approach.

Key Responsibilities
Handle inbound and outbound customer calls professionally.
Resolve customer complaints and service-related issues promptly.
Provide accurate information regarding products and services.
Maintain and update customer records in the CRM system.
Follow up with customers to ensure issue resolution and satisfaction.
Meet daily customer service and quality performance targets.
Escalate complex issues to the appropriate department when necessary.
Prepare customer interaction reports and maintain documentation.