Transcription Quality Controller

Job Description

Cybersoft Global Services is looking for a Transcription Quality Controller to review and evaluate medical transcription documents for accuracy, consistency, and compliance. The role involves ensuring that all transcribed reports meet company quality standards and healthcare documentation requirements. The successful candidate will provide constructive feedback to transcription teams while supporting continuous quality improvement. Strong knowledge of medical terminology and quality assurance practices is essential.

Key Responsibilities:

Review completed medical transcription reports for accuracy and completeness.
Identify grammar, formatting, and medical terminology errors.
Ensure compliance with healthcare documentation standards and company guidelines.
Provide feedback and coaching to transcriptionists to improve quality.
Monitor transcription quality metrics and prepare performance reports.
Conduct regular quality audits on completed assignments.
Recommend process improvements to enhance transcription accuracy and efficiency.
Maintain strict confidentiality while handling patient medical records.