Trainer – Process & Soft Skills

Job Description

Wipro DoS is seeking a Trainer – Process & Soft Skills to design and deliver engaging training programs for new hires and existing employees. The role focuses on improving process knowledge, communication, customer service, and professional skills to enhance overall performance. The trainer will assess learning effectiveness, develop training materials, and support continuous learning initiatives. Strong presentation skills and experience in corporate training are essential.

Key Responsibilities
Deliver induction, process, and soft skills training programs.
Design engaging learning materials and training modules.
Conduct training needs analysis and skill gap assessments.
Evaluate trainee performance through assessments and feedback.
Provide coaching sessions to improve employee performance.
Track training effectiveness and prepare performance reports.
Collaborate with operations teams to update training content.
Support quality improvement and continuous learning initiatives.