Product Support Executive

Job Description

The Product Support Executive provides technical assistance and functional support to customers using Attune Technologies’ healthcare software products. The role involves resolving customer issues, diagnosing software problems, and ensuring timely resolution through effective communication. The executive works closely with implementation and development teams to enhance customer satisfaction and maintain service quality. This role is ideal for professionals passionate about customer support and healthcare technology.

Key Responsibilities
Respond to customer queries through phone, email, and support portals.
Diagnose software issues and provide timely resolutions.
Escalate complex technical issues to development teams when required.
Track and manage support tickets until successful closure.
Assist customers with product usage and troubleshooting.
Maintain accurate support documentation and knowledge base articles.
Monitor system performance and identify recurring issues.
Coordinate with implementation teams during customer onboarding.
Deliver excellent customer service while meeting SLA commitments.
Participate in product training and continuous knowledge enhancement.