L&D Consultant – Communication & Diction Trainer

Job Description

The L&D Consultant – Communication & Diction Trainer is responsible for improving employees’ communication, pronunciation, grammar, and customer interaction skills. The role designs and delivers engaging training programs that enhance overall communication effectiveness and customer service quality. The consultant evaluates learner performance, provides constructive feedback, and supports continuous learning initiatives. Strong facilitation, coaching, and communication skills are essential for this role.

Key Responsibilities
Deliver communication, pronunciation, and diction training programs.
Conduct language assessments and identify development needs.
Develop training materials, learning modules, and evaluation tools.
Coach employees on voice modulation, grammar, and professional communication.
Monitor learner progress through assessments and feedback sessions.
Collaborate with operations and quality teams to improve communication standards.
Maintain training records and prepare performance reports.
Support onboarding, refresher training, and continuous learning initiatives.