Domestic Inbound Agent

Job Description

Amritsar IT Solutions is looking for a customer-focused Domestic Inbound Agent to manage incoming customer calls and provide prompt assistance. The role involves resolving customer queries, handling service requests, and maintaining a high level of customer satisfaction. Candidates should possess excellent communication skills, patience, and problem-solving abilities. This position is ideal for individuals who enjoy interacting with customers in a fast-paced BPO environment.

Key Responsibilities
Answer incoming customer calls professionally and courteously.
Resolve customer inquiries and provide accurate information.
Record customer interactions and update CRM systems.
Escalate complex issues to the appropriate department.
Follow company policies and quality standards during every interaction.
Maintain high customer satisfaction and first-call resolution rates.
Meet daily productivity and performance targets.
Coordinate with internal teams to ensure timely issue resolution.