Technical Support Associate

Job Description

Kalyani BPO Services is seeking a Technical Support Associate to assist international customers with technical issues related to software, hardware, and network services. The ideal candidate should have strong troubleshooting skills and excellent communication abilities. You will diagnose technical problems, provide step-by-step solutions, and ensure customer satisfaction. This role is ideal for candidates passionate about technology and customer service.

Key Responsibilities
Provide technical support through phone, chat, or email.
Troubleshoot hardware, software, and connectivity issues.
Guide customers through technical problem-solving steps.
Record and update support tickets accurately.
Escalate complex issues to higher-level technical teams.
Maintain service quality and resolution time targets.
Stay updated on product features and technical documentation.
Ensure compliance with customer service and security policies.