International Customer Care Executive

Job Description

Kalyani BPO Services is looking for a customer-focused International Customer Care Executive to deliver exceptional support to global customers through voice-based interactions. The role involves resolving customer queries, handling service requests, and ensuring a positive customer experience. Candidates should possess excellent communication skills, patience, and the ability to work in rotational shifts. This position offers an excellent opportunity to build a rewarding career in the international BPO industry.

Key Responsibilities
Handle inbound and outbound international customer calls professionally.
Resolve customer inquiries and complaints efficiently.
Provide accurate information about products and services.
Maintain high levels of customer satisfaction during every interaction.
Update customer records and interaction details in the CRM system.
Meet daily productivity, quality, and customer satisfaction targets.
Escalate unresolved issues to the appropriate department when necessary.
Follow company policies, compliance standards, and communication guidelines.