Visakh M

● Served as an Application Executive Engineer for Majid Al Futtaim’s Entertainment division, overseeing business-critical applications for Magic Planet and Yalla Bowling. Optimized application performance, implemented system enhancements, and contributed to improved operational efficiency across multiple regions. ● Restructured ERP financial module, improving MCH mapping accuracy by 90% and enhancing reporting and data consistency across finance and procurement teams. ● Standardized game asset data across 7 MENA regions, boosting revenue accuracy by 85%. Improved inventory tracking, audits, and reporting in ERP and POS systems ● Delivered L1–L3 support across 50+ outlets for Windows 10/11, POS, printers, and Unifi/Extreme APs, ensuring 95% SLA. ● Collaborated with finance and supply chain to streamline coordination, planning, and promotions, ensuring 100% on-time delivery and 10% YoY revenue growth.

● Provided Tier 1–3 support for Windows 10/11, POS terminals, and Windows Server across 7 MENA regions for client Majid Al Futtaim. Managed 50+ outlets and 30+ servers, ensuring 99.9% uptime and SLA resolution via ServiceNow, RDP, and AD. ● Installed, configured, and maintained network, wireless, thermal, and POS printers (HP, Epson, Zebra), ensuring integration via USB, Ethernet, Wi-Fi. Performed driver updates, IP setup, and spooler fixes to reduce errors and downtime regionally. ● Performed network diagnostics (ping, traceroute, IP/DNS setup) to resolve connectivity issues. Managed Unifi and Extreme access points, ensuring stable LAN/WAN and reducing incidents by 25%.

● Gained international exposure in project coordination by working with overseas clients, successfully managing client expectations and delivering 100% satisfaction. ● Provided administrative support and ensured smooth workflow and timely completion of assigned tasks.