IT SUPPORT SPECIALIST | HEALTHCARE SYSTEMS & DATABASE SOLUTIONS EXPERT

Rafnas Chathoth

Dubai, United Arab Emirates
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About Candidate

Experienced IT Support Specialist with 13+ years of experience in healthcare IT, providing comprehensive software and hardware support across hospital environments. Skilled in troubleshooting, system updates, and maintaining critical systems such as HIMS, Lab, Blood Bank, Radiology, and Asset Management. Proficient in PL-SQL, SQL queries, and preparing detailed reports to support operational efficiency.

Education

M
Master of Computer Application (M.C.A) 2009
Kannur University, Kerala

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B
Bachelor of Science, Mathematics 2005
Calicut University

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Experiences

I
IT Support Specialist 2012-06-01
Khoula Hospital - Ministry of Health, Muscat, Polyglot Institute Oman L.L.C

Provide software and hardware support for hospital systems, including HIMS, Laboratory, Blood Bank, Radiology, Asset Management, and Medical Store Systems. Develop and execute ad-hoc SQL queries and generate RDF reports using Oracle Report Builder for operational insights. Troubleshoot and resolve client configuration issues, ensuring seamless system functionality and data integrity. Prepare PL-SQL reports and system updates to support hospital operations and enhance decision-making. Collaborate with medical and administrative staff to ensure efficient use of IT resources and resolve technical issues. Manage database performance, including backups, standby database maintenance, disk space monitoring, server log file monitoring, and performance tuning. Perform regular patch administration on servers and client PCs, and troubleshoot hardware, software, and network issues.

S
Software Developer 2009-08-01 - 2012-05-01
S R Software Solutions, Bengaluru

Developed and supported web applications using ASP.NET with C#, including UI design, coding, validation, and testing. Conducted requirement gathering, feasibility studies, and executed test cases. Integrated virtual services and handled deployment. Worked extensively on user interfaces, utilizing CSS and JavaScript for dynamic, responsive designs. Performed ad-hoc queries using SQL* Plus and MySQL for reporting and data management.

Skills

Problem-Solving
90%
Attention to Detail
92%
Leadership
94%
Customer Support
96%

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