NITHIN SUBRAMANIAN
About Candidate
IT Support and Infrastructure Specialist with 3.8 years of experience in 24×7 enterprise environments, including roles in application operations, data center support, and technical issue resolution. Skilled in tools such as Control-M, CA Service Desk, SAP GUI, SQL, and ITSM platforms, with strong understanding of ITIL best practices. Recognized with the Insta Award at Infosys for excellence in data center migration. Adept at collaborating with cross-functional teams to resolve incidents efficiently and ensure system uptime. Eager to contribute technical expertise and a proactive mindset to a dynamic IT support environment.
Education
CGPA: 7.00
Experiences
Roles: EPM Service Desk Team Lead & EPM DCM Team Member • Led a 22-memberIT supportteam for a 24/7 enterprise project • Handled 1000+ daily alerts; ensured timely escalation and resolution • Performed application support: SQL DML executions, SAP GUI installations, RDL deployments • Created, scheduled, monitored, and decommissioned jobs in Control-M • Conducted monthly Control-M audits for compliance • Managed Web.config changes and release coordination • Coordinated infrastructure activities: monthly patching, serverreboots, and password rotations • Participated in data center migration planning and execution (B44 to B6/B11) • Validated systems post-migration to ensure stability and performance • Received Insta Award for outstanding contribution to DC migration
Skills
Control-M Admin activities
Documentation & Compliance Audits
Documentation & Compliance Audits
Team Leadership & Shift Management
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