ATHUL S

Responsible for the smooth operation of all IT hardware and software. Managing the Wi-Fi, LAN, and CCTV network of the park premises. Preparing daily revenue, collection, and ticketing reports for management. Reconciling tickets and revenue with third-party ticket providers and travel agents. Managing employees and customers to ensure the smooth operation of the park. Interacting with customers and addressing their feedback and complaints

Provided technical support for enterprise-level application systems, resolving trouble tickets. Researched, diagnosed, troubleshot, and resolved hardware and software issues reported by end-users. Communicated and coordinated with technical and business partners to resolve issues permanently. Prioritized multiple open issues and documented them as troubleshooting progressed. Worked with ticketing tools like ServiceNow and performed remote troubleshooting. Participated in periodic audits, delivering required documentation. across marketing channels and materials.

Supported service associates both on-site and remotely to resolve technical issues. Understood customer problems and reported them to the product engineering team. Installed, supported, and configured applications at customer sites. Interacted with customers, addressing their product-related feedback and complaints. Oversaw the email and phone support channels and provided troubleshooting assistance to customers.