ABDEL WAHED RHOUNA

• Consistently greeted customers warmly, assisted with product selection, and provided personalized recommendations, ensuring high customer satisfaction. • Achieved 110%+ of sales targets with excellent KPIs, demonstrating strong product knowledge and persuasive selling techniques. • Maintained a clean, organized, and visually appealing store environment, enhancing the shopping experience. • Efficiently handled customer complaints with a courteous approach, strengthening customer loyalty and repeat business. • Increased sales through relationship-building and strategic product recommendations, maximizing revenue.

• Identified key areas for improvement in sales strategies, creating and implementing cost-effective plans to maximize revenue. • Analyzed customer needs to develop tailored solutions, enhancing customer satisfaction and long-term relationships. • Led interactive discussions, mentored sales teams, and provided strategic direction to improve overall performance. • Utilized solution-selling techniques to identify prospects, schedule meetings, negotiate pricing, and close high-value deals. • Effectively communicated product benefits, positioning solutions to align with customer requirements. • Maintained deep knowledge of business operations and product offerings while upholding ethical sales practices.

• Responded promptly to customer inquiries via phone, email, and chat, ensuring fast and efficient issue resolution. • Successfully handled and resolved customer complaints with a courteous and solution-oriented approach, improving customer satisfaction. • Managed high volumes of inbound and outbound calls while maintaining quality service and meeting performance targets. • Provided accurate and up-to-date information, helping customers make informed decisions. • Worked closely with different teams to escalate and resolve complex customer issues efficiently. • Regularly participated in training programs to enhance service skills and stay updated on products and services. • Met or exceeded key performance metrics, including call resolution time, customer satisfaction, and response efficiency.

• Designed and introduced structured skating programs for children and adults, catering to both individual and group lessons. • Successfully increased program revenue by attracting new students and optimizing class structures. • – Effectively managed groups of players, ensuring a productive and engaging learning environment. • Developed lesson plans focused on skating fundamentals, helping students improve techniques at all levels. • Regularly assessed students' skating techniques and provided constructive feedback for continuous improvement. • – Demonstrated proper skating techniques, form, and safety measures to ensure a safe and effective learning experience.

• Managed administrative tasks, including scheduling, correspondence, and record-keeping, ensuring seamless organizational operations. • Assisted in planning and coordinating language programs and events, enhancing the center's reputation for excellence. • Provided outstanding support to students and parents, addressing inquiries and concerns to ensure a positive learning experience.

• Engaged with customers to understand their fashion needs, offering tailored recommendations and styling advice. • Maintained high visual merchandising standards to enhance the shopping experience and highlight seasonal collections. • Efficiently processed transactions, managed cash register operations, and ensured accuracy in handling payments. • Warmly greeted customers, assisted in product selection, and provided expert guidance to ensure satisfaction.