Ana Amaral

RESPONSIBILITIES - Estimated the information on client’s engineering projects (Structural) in order to generate Cut and Bend unit production list according to standards and established procedures. - Trained 4 new archivists in office organization techniques. - Prepared and maintained digital and physical archival records using a strategic plan for management in Microsoft Excel. - Evaluated work spaces for functional and aesthetic needs. - Sorted and categorized items in the office. ACHIEVEMENTS - Enhanced effectiveness in the office and found long-lost documents by completely reorganizing physical and virtual archiving systems. - Embellished workspace by creating and drawing company-related art on the walls.

RESPONSIBILITIES - Engaged with customers to understand needs and resolve issues, while maintaining knowledge of store products, services, and locations to offer quality recommendations. - Restocked products and merchandise. - Collaborated with team members across different departments. ACHIEVEMENTS - Persuaded 11 clients into acquiring store credit cards. - Remained calm, composed, and polite to de-escalate aggressive customer behavior during the Covid-19 crisis at Christmas

RESPONSIBILITIES - Trained 7 new bartenders and hosts in customer service, bar equipment safety, and drink preparation techniques. - Verified legal drinking age of patrons through stringent ID checks. - Organized glasses and cleaned bar equipment according to company standards. - Dated, labeled, and rotated beverage items and ingredients based on expiration dates. - Tracked company inventory and reported ingredient and equipment shortages to supervisors. - Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes. - Assisted dining room staff with setting and clearing tables during high-traffic periods. - Fielded telephone calls to answer questions and take reservations. - Escorted guests to assigned dining areas, promptly presented menus, discussed daily specials, and announced the server's name. - Memorized menu offerings to provide guests with information and specifics regarding daily specials or featured promotions. - Observed dining room to monitor guest satisfaction and provided assistance when needed. - Maintained a well-groomed appearance and observed uniform requirements. ACHIEVEMENTS - Increased sales by 12% creating fake cocktails and displaying them at the reception.Host Host - Embellished space by designing and guiding the carving of unusual eye-catching Halloween pumpkins.

RESPONSIBILITIES - Organized signing events to promote sales and upsell particular titles and series. - Answered product questions and helped customers find requested books and other items. - Provided accurate product information to help customers make more educated decisions. - Tracked and ordered merchandise to maintain stock levels. - Prepared products for displays and in-store demonstrations to promote new merchandise and sales items. - Managed cash and credit card transactions. ACHIEVEMENTS - Collaborated on a team that increased sales by 17% by reorganizing displays for visually appealing environments. - Expedited book searches by reorganizing books' exhibitions, finding lost books, and quickly concluding client purchases.

RESPONSIBILITIES - Answered calls professionally, acting according to the Interpreter’s code of conduct with the vocabulary of the industry worked with (healthcare and medical). - Interpreted and translated accurately in real-time, utilizing multi-lingual expertise and deep cultural competency. - Facilitated communication and translated procedural information to improve knowledge between both parties. - Answered calls professionally, acting according to the Interpreter’s code of conduct with the vocabulary of the industry worked with (healthcare and medical). - Interpreted and translated accurately in real-time, utilizing multi-lingual expertise and deep cultural competency. - Facilitated communication and translated procedural information to improve knowledge between both parties.

RESPONSIBILITIES - Groomed and washed animals, including brushing and trimming coats, and keeping ears clean. - Handled regular rotation of clients for vacations, personal outings, and daytime pet support. - Stayed at clients' homes for extended periods of time to care for dogs, cats, and small caged animals. - Used smartphone app to coordinate appointments and manage client communications. - Cared for injured animals directly and by coordinating care by veterinarians. - Prepared regular and special food formulas to help animals maintain ideal weights and their best health. ACHIEVEMENTS - Sustained a long list of loyal customers by maintaining schedules for feeding, exercising, medications, grooming, and monitoring pets for behavioral or health issues. - Administered 8 different medications to one single dog for two weeks. - Implemented creative strategies to reduce in-home accidents.

-Trained AI chatbots by creating diverse conversations over various topics, writing high-quality answers when given specific prompts, researching and fact-checking AI responses, and comparing the performance of different AI models.