Anjana Pradeep

• Conducted business analysis for banking and insurance projects, gathering requirements and documenting workflows. • Managed IT systems and ensured the delivery of high-quality software applications for kiosks, desktop applications, and websites. • Led functional and performance testing, creating and executing detailed test cases for various platforms. • Developed comprehensive reports and dashboards using tools like Power BI, streamlining decision- making processes. • Resolved technical issues, providing IT support for clients and internal teams to ensure operational efficiency.

• Collaborated with cross-functional teams to improve testing strategies for clients, including XPO Logistics and Canadian Railway. • Automated UI testing using Selenium and API testing using Postman, enhancing efficiency and accuracy. • Provided IT support for airline projects, validating integration between ticket booking systems and backend processes. • Monitored system performance and load capacity using JMeter and Azure Load Testing. • Assisted in creating operational procedures and training materials to support IT operations and end users.

• Managed end-to-end testing and IT support for Inmarsat Telecommunication systems. • Designed automated test scripts and validated insurance claims systems to ensure compliance with industry standards. • Conducted UAT and provided technical support for post-production environments. • Delivered training sessions for internal teams on new IT systems and tools.

• Led IT support and performance testing for FedEx’s cargo management system, ensuring functionality for shipment tracking and logistics. • Integrated performance testing into CI/CD pipelines, enhancing deployment processes. • Troubleshot and resolved system performance issues, ensuring optimal operational efficiency.