Amr Ahmed Nouh

 Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service  Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale  Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.  Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.  Demonstrate and maintain product knowledge, trends, instore promotions at all times.  Maintain personal grooming standards as advised by the Store Manager.  Maintain clean and organized display, fitting rooms and stock areas.  Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.  Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.  Recruit customers for the database, accurately entering their details on the POS system.  Minimize exposure to stock loss through vigilance

 Customer service: Ensure retail staff delivers top-notch customer service and possesses the skills and support needed to maximize sales.  Efficient Operations: Support the Store Manager in running the store efficiently and profitably, adhering to company policies. Manage retail staff schedules, leaves, and address grievances.  Conversion & Loyalty: Promote the Loyalty Program of the company for maximizing loyalty and repeat sales  Effective Communication: Provide feedback to the Store Manager and Area Manager with regards to employees and products.  Product knowledge : Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs  Adherence to Standards : Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times  Loss prevention : Regularly audits own store administration and resolve any issues  Visual Merchandising: Ensured attractive stock display, following layout and VM guidelines  Security Awareness: Identified and prevented security risks and thefts effectively.  Team Training: Guided team on foundational and seasonal brand knowledge, shared expertise, and trained members in service skills for handling complex situations.

 Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor  Analyze sales data to maximize sales on day to day basis  Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager  Ensure that the standards of grooming, presentation and professional conduct are set and maintained  Motivate team members to achieve shared goals and acknowledge team and individual successes  Ensure all new starters are inducted into the department team  Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department  Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action  Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand  Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas  Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,