ADMINISTRATION SUPPORT

AFSAL K

United Arab Emirtaes
$4000 / month
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About Candidate

Highly motivated and result-oriented professional with extensive experience in administrative functions. Proven track record of efficiently managing and coordinating tasks to ensure smooth operations. Strong experience as a customer service executive, adept at resolving inquiries and maintaining customer satisfaction. Detail-oriented and organized, with excellent communication and interpersonal skills. Seeking to leverage my skills and expertise in a dynamic work environment.

Education

B
BTECH-Electronic &Communication -
PA College of Engineering(VTU University)

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H
Higher Secondary -
M J VHSS Vatakara (Government of Kerala)

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Experiences

A
ADMINISTRATION SUPPORT
HAMAD MEDICAL CORPORATION-QATAR

Assisted in managing administrative tasks such as scheduling appointments, coordinating meetings, and handling correspondence. Maintained and organized records and documents for efficient retrieval and reference. Provided support in preparing reports, presentations, and other relevant materials for management and team members. Helped with data entry and information management to ensure accuracy and completeness of records. Collaborated with different departments to streamline processes and enhance overall administrative efficiency.

P
PROJECT ASSISTANT 2022-01-01
FIFA WORLDCUP 2022(HMC)

Assisted the project team in planning and executing various tasks related to the FIFA World Cup event. Coordinated logistics, including event setup, equipment procurement, and vendor management.

D
DATA ENTRY
WASEEF FACILITY MANAGEMENT SERVICE-MUKAYNIS MOTEL QATAR

Performed accurate and timely data entry in to the facility management system. Assisted in maintaining records of maintenance requests, service schedules, and inventory. Collaborated with the facility management team to ensure smooth data flow and efficient communication. Checked data for errors and in consistencies and rectified them to maintain data accuracy.

D
DATA ENTRY & ADMINISTRATION
DUDE ONLINE SHOPPING

Efficiently managed data entry tasks, including product information, inventory, and order processing. Provided administrative support, such as handling emails, phone inquiries, and customer complaints. Assisted in maintaining the online shopping platform, ensuring product listings are up-to-date and accurate. Contributed to the development of efficient administrative processes and procedures. Supported the team in conducting market research and competitor analysis.

C
CUSTOMER SERVICE EXECUTIVE
HDFC BANK PRIVATE LIMITED

Interacted with customers to addressing queries, resolve issues, and provide information about banking products and services. Handled customer complaints and ensure defective problem resolution to maintain high levels of customer satisfaction. Processed various banking transactions accurately and efficiently Educated customers about online banking services and assisted them in setting up and using digital banking platforms

C
CREDIT CARD SALES
HDFC BANK PRIVATE LIMITED

Promoted and sold credit card products to potential customers through out bound calls , emails, and in-person meetings. Conducted market research to identify potential leads and opportunities for credit card sales. Explained credit card features, benefits, and terms to customers, addressing any questions or concerns they may have. Worked towards achieving monthly sales targets and contributed to the team's overall performance.

Skills

Management skills
90%
Prioritizing tasks
98%
Customer focused approach
95%
Inter personal skills
92%

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