Kavishka Dilshan Caldera Hollu Pathirage
About Candidate
Customer Service and Telesales professional with over 3 years of experience in fast-paced e-commerce and service environments
. Proven ability to handle 50–100+ calls and inquiries daily while maintaining high customer satisfaction and retention
.Experienced in outbound sales, appointment setting, CRM management (Salesforce, SAP), and data analysis using Excel
. Strong communication, upselling, and problem-solving skills. Actively seeking a Sales, Telesales, or Customer Service role in a dynamic organization.
Education
Experiences
Handled 50-75 customer inquiries daily , resolving issues via phone, email, and live chat. • Maintained an 85%+ customer satisfaction rate by providing accurate and timely responses. • Managed CRM systems (Salesforce) for efficient case tracking and follow-ups. • Reviewed low-rated calls for performance analysis and quality assurance. • Promoted upselling opportunities during support calls, increasing cross-sell revenue.
Assisted 100+ customers per day , ensuring smooth order processing and issue resolution. • Managed product returns and escalations using CRM and Excel tracking . • Scheduled service appointments and followed up with leads via outbound calls .
• Handled back-office operations , including system monitoring , ticket management , and support documentation . • Diagnosed and resolved hardware/software issues , ensuring minimal downtime and smooth workflow for frontline teams. • Coordinated with IT and support teams to streamline internal support processes .
Sold consumer electronics by actively engaging with walk-in customers, understanding their needs , and recommending suitable products . • Handled billing inquiries , after-sales support , and coordinated product deliveries . • Maintained excellent customer service standards, contributing to repeat business and positive store feedback
Skills
Salesforce
Microsoft Office Suite
Google Workspace
Time Management
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