Rupal Ria Dsouza

Managed clinical documentation and SDTM programming following CDISC and regulatory guidelines. ● Reviewed clinical trial protocols and supported the creation of study documents. ● Maintained accurate records for SOPs and regulatory submissions, ensuring audit readiness. ● Improved documentation workflows, increasing processing speed by 20%. ● Worked with global teams and stakeholders in regular meetings to align project timelines. ● Used Veeva Vault, LSAF, and Domino to store, track, and manage clinical documents

● Greeted customers and provided patient counselling on medication use, dosage, and possible side effects. ● Increased sales of OTC medicines, supplements, and medical devices by giving accurate product advice and upselling to customers. ● Kept stock records updated, managed inventory restocking, and worked with suppliers to ensure popular products were always available. ● Handled daily billing, reconciled cash and online payments with sales records, and prepared weekly sales and expense reports. ● Managed vendor communication, purchase orders, and invoice records to keep operations running smoothly. Updated and maintained customer records, and prescription files according to regulations. ● Helped schedule staff shifts and track attendance. ● Made sure the pharmacy met all legal requirements and compliance by keeping licenses, certificates, and audit documents up to date. ● Improved service processes to reduce customer waiting time and increase efficiency.

Supported front-end retail operations: customer assistance, billing, and inventory record maintenance. ● Managed daily sales logs, ensuring financial accuracy and client satisfaction