Air Freight Operations Specialist

Ashish Ganesh

United Arab Emirates
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About Candidate

Seasoned Air Freight Operations Specialist with over 12 years of hands-on experience in managing end-to-end cargo logistics across international air freight networks. Expert in flight cargo planning, load control coordination, and regulatory compliance, including Dangerous Goods and Live Animal handling. Known for delivering operational excellence through efficient cargo build-up, stakeholder coordination, and proactive problem-solving. Strong track record in optimizing freight capacity, enhancing service delivery, and maintaining high safety and quality standards. Trusted by airlines and logistics partners for precision, dependability, and consistent customer satisfaction.

Education

B
Bachelor of Business Administration
Albedo School of Business Management
D
Diploma in Customer Service and Airport Handling
Airline Academy

Experiences

O
Operations Manager 2025-01-04 - 2025-07-04
ACC Group of Companies, Dubai

Coordinate the end-to-end logistics of goods transportation, including scheduling pickups, overseeing transit, and ensuring timely delivery. Build and sustain strong partnerships with carriers, including shipping lines, airlines, and trucking companies, to secure reliable and cost-effective transportation solutions. Ensure all shipping documentation such as bills of lading and customs declarations is accurately completed and compliant with relevant international trade regulations. Serve as the primary liaison for clients, managing inquiries, providing shipment updates, and resolving any logistical concerns. Evaluate transportation expenses and identify opportunities to enhance route efficiency and reduce costs while upholding service standards. Lead and mentor the operations team, promoting adherence to organizational policies and fostering continuous improvement. Proactively address logistical challenges, including shipment delays, cargo damage, and customs issues, to ensure smooth supply chain operations. Leverage logistics software and tracking systems to monitor shipment progress, analyze key performance indicators, and generate management reports to support strategic planning. Drive the growth of freight business by developing new opportunities and nurturing relationships with both prospective and existing clients.

G
GSA Operations Supervisor 2022-08-04 - 2025-01-04
Polar Star & Octohub Logistics, Dubai

• Executed cargo planning and load optimization for wide and narrow body aircraft (B737, B767, B787, A330), ensuring maximum utilization and compliance with weight and balance guidelines. • Coordinated daily with cargo agents, shippers, and consignees to streamline cargo acceptance and documentation. • Plan and manage freighter operations for aircraft such as IL76, IL96, and AN124, ensuring optimal load distribution and adherence to flight saftery and operational standards. Coordinating with airport authority for landing permits, fueling team, catering, GHA, and crew accommodation for charter flights opertaions. • Liaised with Dnata (build-up) teams and airline load control for accurate and efficient cargo dispatch. • Managed cargo bookings and tracking for major carriers including Uzbekistan Airways, Aeroflot, Belavia, Air India, Air Astana, and Cebu Pacific. • Maintained up-to-date records of cargo bookings and prepared comprehensive monthly CSR reports. • Monitored cargo movement and proactively communicated status updates to clients, enhancing transparency and customer satisfaction. • Ramp and Airside Operation. • Knowledge of Calogi (AWB execution / job creation / ADM ) • Basic knowledge of ZOHO • Co-ordinate with Sales team and prioritize high yield shipments • Maintaining cargo booking status record on daily basis • Applied strong knowledge of cargo limitations, regulatory protocols, and special handling requirements.

C
Cargo Agent 2015-07-04 - 2022-08-04
The Group Emirates (DNATA)

• Handled dangerous goods in strict accordance with IATA DGR and airline safety regulations, ensuring secure transport and compliance. • Conducted cargo build-up and break-down operations, verifying airworthiness before dispatch and adhering to aircraft loading instructions. • Managed export cargo handling and documentation, including airway bill verification, load plan alignment, and special cargo processing. • Oversaw the acceptance and processing of courier, mail, and express shipments, ensuring accurate categorization and timely dispatch. • Performed as shift in-charge, supervising cargo acceptance, export, import, and customer service operations across multiple teams. • Led coordination between warehouse teams, customer service, and flight operations to ensure smooth cargo flow and minimize delays. • Knowledge of Calogi • Maintained detailed records and ensured proper documentation flow in compliance with airport and airline operational standards.

C
Cargo Agent 2012-07-04 - 2015-07-04
Dulsco LLC, Dubai

• Performed build-up and break-down of export cargo in accordance with airline specifications and safety guidelines. • Cross-checked airway bills and load plans to ensure accuracy and readiness for flight operations. • Handled courier and mail shipments with precision and timeliness, ensuring correct routing and classification. • Assisted with coordination between handling teams and load control, contributing to efficient turnaround of cargo flights.

C
Customer Service Agent 2010-09-04 - 2012-04-04
Airawat Aviation Pvt. Ltd. (for Jet Airways), Cochin

• Facilitated check-in and boarding for international passengers, ensuring smooth processing and high-quality customer experience. • Assisted passengers through immigration clearance, baggage handling, and special services for premium travelers. • Supported ramp operations / turn around acitvity for both domestic and international flights, including coordination for aircraft types such as A320 and B737. • Managed passenger arrivals and departures, addressing queries and ensuring service excellence at every touchpoint.

Skills

Air Freight & Cargo Operations
80%
Freighter & Passenger Aircraft Handling
80%
Dangerous Goods & Special Cargo
80%

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