MAHIMA SINGH

Maintained accurate records of contracts, bookings, and client communications using hotel CRM system . Managed daily operations of the hotels spa and wellness center , ensuring high standards of service and hygiene . Oversaw the gym/fitness center operations , including equipment maintenance , guest scheduling , staff coordination. Handled guest memberships for spa and gym facilities , including sales . including renewals , and personalized guest engagement. Coordinated with therapists , fitness trainers and front desk staff to deliver a seamless guest experience. Monitored inventory , supplies , and vendor relations to support smooth operations of spa and fitness areas.

Activity Planning - Collaborating with the care home team to design and implement a diverse range of engaging activities and programs that cater to the interest and abilities of residents .This include organizing social events ,arts and craft sessions fitness activities ,outings ,and entertainment programs. Resident Engagement - Building positive relationships with residence and promoting their active participation in various activities .Encouraging social interactions ,fostering a sense of community and providing emotional support to residence. Documentation and Evaluation- Keeping accurate records of activities, Attendance and resident feedback. Monitoring the effectiveness of activities and making necessary adjustments to enhance resident engagement and satisfaction..

Delivering consistently outstanding customer service and ensure a great customer journey , resolving complain and issues when needed and taking bets on wide range of sports and events. Protecting customers with market leading responsible gambling and self exclusion guidelines. Security - Collaborate with security personnel to prevent fraud, under age gambling, and other illegal activities within the establishment and also doing personal fraud analysis.

Monitor the performance of promotional campaigns and optimize as needed. Identify target audiences and create messaging to resonate with their interests. Work with the marketing, sales and event planning teams to align promotional efforts. Identify and collaborate with sponsors ,local businesses and influencers to co- promote the event. Create engaging content including videos , post and stories to generate excitement about the event.

Event Planning - As an event executive, my primary role was to plan and organize events to start to finish. This involves understanding the clients objectives, developing event concepts ,creating timelines , and coordinating all logistical aspects, such as venue selection , catering , transportation, audio visual requirements and mood board. Budget Management - This includes estimating cost, negotiating contracts with vendors ,tracking expenses , and ensuring that the events stays withing budgetary constraints. Post event evaluation - Conducting post event evaluation gather feedbacks from attendees , clients, and stake holders. Analyzing the success of the events ,Identifying area for improvement, and documenting lessons learnt for future events.