MYAT SU SAN
About Candidate
Motivated and service-driven Customer Care Operator with hands-on experience in front office operations, guest services, and administrative support across the hospitality and event management industries. Known for delivering high levels of customer satisfaction, resolving client concerns effectively, and working efficiently in dynamic, high-volume settings. Strong communicator, adaptable, and detail-oriented with a passion for ensuring exceptional guest experiences.
Education
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Experiences
• Act as first point of contact for high-profile visitors, ensuring a seamless and professional front desk experience. • Manage high-volume inbound calls, visitor registrations, and issue access credentials. • Support coordination of corporate and public events, providing logistical and customer assistance. • Handle client concerns with poise and escalate complex inquiries to relevant departments.
• Provided consistent customer care aligned with hotel service standards, managing check- ins /outs and special requests. • Responded to guest inquiries with clarity and urgency, resolving issues efficiently. • Logged and communicated guest feedback to management to improve service delivery. • Performed administrative tasks including phone handling, appointment coordination, and internal communications.
• Managed remote customer service operations, addressing queries and processing online orders. • Maintained digital records of transactions and delivery logistics. • Resolved customer complaints and refund issues, ensuring high customer retention. • Collaborated with internal teams for packaging, dispatch, and after-sales service.
Skills
Logical and Analytical Skills
Time Management
Leadership
Product development,
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