IZUDHEEN PP

Provided technical support for 500+ pharmacies, 19 clinics, 9 optical outlets, 11 medical centers, and a central warehouse across India and UAE under the Life Health Care Group. Diagnosed and resolved hardware, software, and network issues across a multi-location healthcare environment, ensuring minimal downtime and consistent system performance. Configured, monitored, and troubleshot Fortinet firewalls, utilizing FortiManager and FortiAnalyzer for secure network access, threat detection, and traffic analysis. Managed endpoint security support through Sophos Endpoint Agent, including software deployment, updates, and incident resolution. Administered Microsoft Active Directory (AD) for user account setup, password resets, and access permissions, supporting secure and efficient user management. Supported biometric attendance systems (Spica and ZKT) including setup, configuration, and ongoing maintenance for various departments. Troubleshot and supported Microsoft Dynamics POS systems, resolving billing system errors and back- office queries for medical retail operations. Maintained communication systems, providing technical support and administrative oversight for Microsoft Teams and WhatsApp Business platforms across all departments.

Installed and configured computer hardware, operating systems, and applications to ensure optimal functionality. Utilized remote control software tools to diagnose and resolve faults for remote users, minimizing downtime. Configured and maintained network devices, including routers, access points, and Wi-Fi bridges, to ensure seamless connectivity. Virtualized and backed up legacy hardware to mitigate data loss and enhance system reliability. Interacted with end-users to troubleshoot and resolve Oracle and SAP application issues, addressing both technical and functional concerns. Installed, configured, and maintained POS systems to ensure smooth retail operations.

Installed, configured, and maintained telecom infrastructure, including BTS, microwave links, and fiber optic networks. Conducted site surveys to assess feasibility for new installations. Ensured optimal performance of network equipment through regular maintenance and upgrades. Diagnosed and resolved network issues, minimizing downtime and maintaining SLAs.

Configured and maintained a variety of routers, including installation, setup, and firmware upgrades, ensuring optimal performance and connectivity. Diagnosed and resolved network issues related to routers and associated hardware, minimizing downtime and enhancing user experience. Conducted on-site troubleshooting and repairs, addressing connectivity issues and hardware malfunctions efficiently. Provided technical support and training to clients and internal teams on router usage and maintenance best practices.

Diagnosed and repaired desktops, laptops, printers, and peripheral devices to minimize downtime and maintain optimal hardware functionality. Installed, configured, and upgraded hardware components including motherboards, RAM, hard drives, power supplies, and network cards. Assembled and deployed new workstations, including imaging, testing, and connectivity setup (LAN/Wi-Fi, peripheral integration).